A NSW Government website

Contact us

The NSW Pet Registry Helpline will be closed from 21 December 2024 — 5 January 2025. 
For urgent pet matters please contact your local council

Wishing you and your fur babies a safe and happy festive season.

NSW Pet Registry Helpline

Technical support

Email: [email protected]

Call: 1300 134 460

Our dedicated team is available Monday to Friday, 9:00 am to 4:30 pm.

When to contact your council

Your local council can help you complete pet-related tasks if you cannot do this through the NSW Pet Registry. This includes:

  • transferring ownership of a pet
  • updating your contact details or information about your pet
  • paying your pet registration fee
  • paying annual permit fees over the counter
  • reporting issues with dogs and cats in your community

You may need additional forms or documentation to help with your enquiry.